Dr. Jakob Jonsson, a licensed psychologist at Sustainable Interaction, is giving his best advice to gambling operators who want to get started with Duty of Care calls. With numerous published scientific studies on the subject, Jakob also oversees our team of care communicators.

That's up to the gambling operator to decide, but typically, they are concerned about players exhibiting signs of risky gambling behaviour. Common examples include those who have wagered significant amounts in the past month, individuals who have altered their gambling habits and display signs of risky behaviour, or players with high deposit limits.

What might happen if you call your biggest gamblers and ask them how they feel about their gambling and whether they’re interested in making some changes?

Are you calling you at-risk customers yet? We’ve listed five good reasons why you should consider doing so.

A 6-minute phone call with effects that last a year — most notably among individuals showing the highest level of expenditure — as proven in Jakob Jonsson’s and co authors’ latest study.

Sustainable Interaction’s responsible gambling expert Jakob Jonsson defends his dissertation Preventing problem gambling: Focus on overconsumption at the psychological institute at Stockholm University. In the dissertation, Jakob studies what role overconsumption has for gambling problems, and applies the findings in a study at the Norwegian gambling company Norsk tipping (NT).