Live training sessions
Sometimes, you need more than theoretical knowledge and a chance to ask questions and discuss a specific topic in detail.
That’s why we offer live seminars, lectures and workshops: so that you can ask the questions as they arise, and gain new insights and perspectives in the process.
✔ Trainer-led workshops or master classes
✔ On site or live online
✔ Tailored to your specific needs and wishes
To make things a little easier for you, we’ve created a couple of standard training sessions.
If you want something different - or something tailored - we can do that, too.
-
General responsible gambling training
3 hours
No prior knowledge required, suitable for all employees
Topics covered:
• What is problem gambling and who is at risk?
• Identifying the signs of problem gambling
• What is responsible gambling?
• How to be compliant
-
Responsible gambling for compliance and legal teams
3 hours
Requires general responsible gambling training
Topics covered:
• Creating a sustainable RG strategy
• Available RG measures and best practice
• Identifying risk behaviour and contacting players
-
Responsible gambling for customer facing staff
3 hours
Requires general responsible gambling training
Topics covered:
• How to approach players with risky gambling behaviour
• Basic conversational techniques
• Group exercise: best practice
-
Proactive outreach calls for customer facing staff
3x3 hours
Suitable for customer facing staff
Topics covered:
Introduction
What is problem gambling and why do we gamble?
What Responsible Gambling tools are at our disposal, and what are their effects?
What is a proactive outreach call?
Who is the target audience?
Practical application
The basics of Motivational Interviewing (MI).
Deepening of proactive outreach calls
Preparatory role-play
In practice: reaching out to real customers.
Follow-up and evaluation
Follow-up on home assignments
Discussion of special cases
Measurement and follow-up on results
Meet our responsible gambling experts
-
Dr Jakob Jonsson
Jakob is one of Sweden’s top experts on problem gambling and Responsible Gambling. He is often featured as an expert in the media.
-
Christofer Hagstedt
Christofer is a system architect, product developer and Responsible Gambling expert with a background in engineering.