Responsible gambling for customer services
Responsible gambling hands-on. This course is tailored to suit the needs of customer-facing staff. Learn to spot – and act on – signs of problem gambling, and master the conversation techniques you need to successfully apply your new knowledge in customer conversations.
You’ll learn more about:
✔ Identifying and acting on signs of problem gambling
✔ Common misconceptions of gambling and how to respond to them
✔ Effective conversation techniques
Trusted by the gambling industry
Across the globe, companies have entrusted us as their service and product provider to safeguard players.
Access: Online
Level: Basic
Duration: 25 minutes
Languages: English and Swedish
Combine with:
Modules on problem gambling, responsible gambling and the legislation of your choice, available variants include Malta, UK and Sweden (more to come)
Delivery options:
Delivered in our LMS or as a SCORM package ready to be published in any LMS.
Certification:
Certificate issued to learners upon completion.
Customisation:
Add your own branding, highlight internal policies or documents, adjust and add content – everything is possible.
In this course you’ll learn more about
✔ Signs of problem gambling and how you can respond to them
✔ Common myths and misconceptions about gambling and how to counter them
✔ Conversation techniques to hold good conversations
✔ Conversation techniques to deal with agitated customers
✔ How to approach customers expressing threats of self harm or suicide
✔ Strategies to help you manage your own emotions after difficult conversations
Benefits
-
Learn on any device
It doesn’t matter whether you’re using a computer, a tablet or a smartphone, our online trainings can be accessed from any device.
-
Track individual progress
Our administration system is included in all of our trainings. It gives you full insight into who has completed the training as well as the opportunity to extract reports, evaluation data and statistics.
-
No installation
We manage all the tech-y stuff. Your IT team can sit back and relax: all trainings are accessed via our servers.
-
Video and interactivity
Our trainings are made up of videos, text and interactive content such as interviews, stories, quizzes and various applications.
-
Expert knowledge
Our trainings are based on the latest research. We keep up to date with experts in the respective areas.
-
Measurable impact
All participants take part in a pre- and post-evaluation. This allows for the opportunity to measure the effect of the training.
Our responsible gambling courses
-
Responsible gambling for online operators
Comprehensive responsible gambling course customised for online gambling. Ideal for everyone working in the gambling industry. Guided by leading international experts you’ll get a 360 view of problem gambling, responsible gambling and relevant legislation.
-
Responsible marketing and product development
Specialised for product development and marketing teams, this course will deepen your understanding of responsible product development and marketing. Learn from researchers and experts and understand how to strike the right balance between attractiveness and responsibility.
-
Anti money laundering and counter terrorist financing
Pick up the foundations of countering money laundering and terrorist financing.
Learn about relevant legislation that operators and staff must comply with – and master the work procedures to protect you. Fully customised for gambling operators.
WEBINAR
Equip your organisation for a proactive Responsible Gambling approach
Training and knowledge are important parts of organisational development. In this webinar, Christofer Hagstedt, CBDO at Sustainable Gambling, shares tips on ensuring that everyone has the right (RG) knowledge for their role and on keeping that knowledge up to date with the latest developments in gambling prevention, research and regulation.
Relevant articles
