One test, many opportunities
Practical examples and use cases of GamTest implementations in every-day operation.
Paul, Team leader Customer Service
Paul works in customer service for a large gambling company.
When they communicate with customers via email and chat, they often send a link to GamTest suggesting that it is a useful tool to assess one's gambling and receive tips and advice on how to maintain healthy gambling habits.
As part of their duty of care communication, they ask customers who display signs of problem gambling to take a self assessment and then follow up with the customer.
Mary, Senior Compliance Manager
Mary works at a gambling company with a licence to provide games in Sweden and uses GamTest to meet regulatory requirements.
She has links to GamTest on both the homepage and the responsible gambling pages.
GamTest provides Mary with valuable statistics on how the players who take the self assessment are evaluated. She can track the recommendations players receive, see how well they follow them and filter based on variables such as demographics, types of games and risk profiles.
The most important feature for Mary is the ability to quickly and easily download lists and generate reports for the SGA.
Peter, Safer Gambling Manager
Peter uses GamTest+ as a mandatory intervention for players with a deposit limit exceeding 1000 €.
The company has decided to have well-founded risk profiles for high-risk players and combines results from the self assessment with data generated through their behavioural analytics tool.
For players displaying problematic gambling habits, they schedule follow-up calls.
The data from the self assessment automatically syncs with internal systems and complements the risk profile of each player, which can be utilised for customer service, CRM systems and ongoing reporting to regulators.
