We welcome Paf to our complete solution for Customer Care Calls
Sustainable Interaction has worked with gambling operator Paf for a long time to provide responsible gambling training and services.
Now we’re enhancing our cooperation further by welcoming PAF to our complete solution for Customer Care Calls.
As stated in the Swedish Duty of Care, gambling operators are required to monitor their customers’ gambling behaviour, investigate and take action if they detect signs of problem gambling. Providing customers with Care Calls is one way of meeting these requirements, while at the same time protecting and supporting at-risk players.
What is a Care Call?
A Care Call is a call directed to at-risk players. It can be players who spend over a certain amount, have high deposit/loss limits or display other signs of at-risk gambling behaviour. The aim of the call is to motivate players to a sustainable gambling behaviour.
How it works
Identify. Our staff works closely with the operator to decide on player segmentation, and what recommendations to offer them. Information about identified at-risk players is sent to Sustainable Interaction via a secured system.
Contact. Sustainable Interaction’s team will carry out the Care Call with the customers, summarise it and report back via the system.
Report. Depending on the outcome, Sustainable Interaction will either include recommendations for proactive Responsible Gambling measures, or suggest suitable access limitations if signs of problem gambling are detected. The information is shared in the secured application and/or in set meetings.
What we offer
No loose ends. Communication, documentation and reporting in a single end-to-end solution.
Save resources. No need to allocate and train internal resources for smaller groups of players and languages.
Customer integrity guaranteed. All data is encrypted and shared in a secured application.
More than just a call. Offer your customers the best possible experience with our experienced team of Care Communicators. Customers consistently rate calls 4.5 of 5.
Compliance made easy. Documentation of all measures allows for structured reporting to authorities.
The full solution, including the secured system, is at present available to operators with a licence to provide games to the Swedish market. For more information, please reach out to Christofer Hagstedt at christofer@sustainableinteraction.se
